Mac/Apple user? Click here!

Click here to download the application.

1. Once you have downloaded the application from our website, open the finder. Under downloads you will find the application called: ISL Light Client.dmg
2. Double click on ISL Light Client.dmg

3. A new window will open.
4. Double click ISL Light Client.app

5. A security warning will follow, click on open.

6. Enter the session code you received from us by phone and click Join

7. A window will open (Screen Recording) click Open System Preferences.

8. Click on the padlock at the bottom left. You must enter your Mac's password to unlock it.
9. Check ISL Light Client.app
10. Helpdesk employee will disconnect and provide a new session code.
11. Click Join again

12. A window will open (accessibility) click on Open System Preferences

13. Click on the padlock at the bottom left. You must enter your Mac's password to unlock it. (If it's still open, it doesn't have to).
14. Check ISL Light Client.app
15. The helpdesk employee now has access to your system.

 

Remote assistance: even cheaper with a strip card

Starter

85€

120 minutes all year round

Order

Free advice

No starting rate

No solution = no deduction

Valid for 1 year

To be used by multiple colleagues

Support Mon-Fri : 09:00 - 17:00

Discount on rate at location

Professional

165€

270 minutes all year round

Order

Free advice

No starting rate

No solution = no deduction

Valid for 1 year

To be used by multiple colleagues

Support Mon-Fri : 09:00 - 17:00

Discount on rate at location

Remote help

There is nothing more annoying than experiencing software problems while performing your work. To be able to help you well when you computer problems we offer you remote assistance. We will then establish a connection with your computer so that we can control your computer remotely. Remote assistance can be the right remedy in various situations to be able to quickly perform your work optimally again. On this page you can read what the benefits of help or distance are, what it exactly means and where we can offer you the right help and support.

The benefits of remote assistance

Flexamedia offers its customers remote assistance if necessary. This has several advantages:

  • All data on your computer is private and will certainly remain so.
  • Direct contact options using the button on our website and the integrated chat function on our website.
  • Get the help you need quickly without extra costs or long travel times.
  • When it suits you.
  • No more frustrations or stress because we take care of everything for you.
  • The right guidance from A to Z.

On our website you will find a button that states 'remote assistance'. As soon as you as a customer want to use this, you will receive a code from us. Enter this code and by means of these simple steps we can give you the provide help you need have. We will do everything we can so that you are quickly relieved of the software problems so that you can quickly perform all your work optimally again.

You can get remote help in various situations.

Remote assistance can be important in various situations. For example, you may need to set up an e-mail program on your computer. There is nothing more annoying when this does not work and therefore a lot of precious time is lost. After all, the following applies to everyone: time is money. 

By opting for remote assistance from Flexamedia, we look directly with you. We process all changes that need to be made and we only end the help when you are satisfied. Is everything still not working properly? Then we will continue to offer the right help and support until everything works according to your wishes and needs.

Remote help

No solution? No fee.

By opting for remote assistance from Flexamedia, we look directly with you. We process all changes that need to be made and we only end the help when you are satisfied.

How does remote assistance from Flexamedia work?

If you experience problems with one of your computers, we are happy to assist you at Flexamedia. We can solve most problems you encounter with your website, with your email server or other problems with the help of remote assistance right away. It doesn't matter whether you find yourself somewhere around the area of ​​The Hague or whether you are on holiday in a luxury resort somewhere else in the world.

When you want to use making the help or distance of Flexamedia call 070-3085508 or contact us by e-mail or by using the chat function on our website. Then you download the program that one of our support employees can watch on your computer. You then enter the code that you receive from one of our support staff. By entering this code, you give the relevant support employee permission to view your computer.

While one of our support employees is providing assistance or remote assistance, you can enjoy a delicious lunch or a cup of coffee or tea at your leisure. It is important that you watch during the execution of the assistance. It is possible that our support employee needs some information. For example, you can think of entering a password.

The moment a Flexamedia support employee provides you with assistance or remotely, your safety is and remains guaranteed. You can see exactly what our support employee does and our support employee cannot see which passwords you enter. If you wish, you can end the assistance or distance at any time.

Two different bus tickets

When you choose help or distance by Flexamedia you can choose from two different bustickets. The first strip card is mainly intended for starting entrepreneurs. You pay €85,- and in exchange you can get 120 minutes of remote assistance. Please note that this strip card is valid for 1 year. Can't the right solution be offered while performing the remote assistance? Then this is not deducted from the number of minutes on your strip card.

 

The second strip card is mainly intended for professionals. If you choose this, you pay €165. In exchange, you get 270 minutes of remote assistance. This strip card is also valid for 1 year and can't we offer a solution? Then the time spent on the help or distance will not be deducted from the number of minutes on your strip card.

 

With Flexamedia you only pay if a solution has actually been found during the execution of the help or distance for all kinds of computer problems.

Unburdening with help or distance

As an entrepreneur, you prefer to carry out all your work as well and as efficiently as possible. It is therefore perfectly logical that you are very disappointed when you experience computer problems. Solving computer problems can be quite a challenge, especially when you are not at home in IT. Fortunately, we at Flexamedia have found something to do with this.

With remote assistance, we can quickly solve most computer problems for you. And it doesn't work? Then we will of course offer the right help and support on location. At Flexamedia we are happy to unburden you in the field of IT. Whether you're having problems with your website or email, we'll help you right away.

After reading this blog, do you now want to know what Flexamedia can offer you? Please feel free to contact us. In addition to remote assistance, there are many other things that we are happy to assist you with.

Remote help