Mac/Apple user? Click here!
Click here to download the application.
1. Once you have downloaded the application from our website, open the finder. Under downloads you will find the application called: ISL Light Client.dmg
2. Double click on ISL Light Client.dmg
3. A new window will open.
4. Double click ISL Light Client.app
5. A security warning will follow, click on open.
6. Enter the session code you received from us by phone and click Join
7. A window will open (Screen Recording) click Open System Preferences.
8. Click on the padlock at the bottom left. You must enter your Mac's password to unlock it.
9. Check ISL Light Client.app
10. Helpdesk employee will disconnect and provide a new session code.
11. Click Join again
12. A window will open (accessibility) click on Open System Preferences
13. Click on the padlock at the bottom left. You must enter your Mac's password to unlock it. (If it's still open, it doesn't have to).
14. Check ISL Light Client.app
15. The helpdesk employee now has access to your system.
Remote assistance: even cheaper with a strip card
Starter
€95
120 minutes all year round
Ideal for: 1-3 employees
Order
Free advice
Organization-wide IT support
No starting rate
No solution = no deduction
Valid for 1 year
To be used by multiple colleagues
Support Mon-Fri : 09:00 - 17:00
Discount on rate at location
Professional
€179
270 minutes all year round
Ideal for: 3-6 employees
Order
Free advice
Organization-wide IT support
No starting rate
No solution = no deduction
Valid for 1 year
To be used by multiple colleagues
Support Mon-Fri : 09:00 - 17:00
Discount on rate at location
Small business Large
€350
600 minutes all year round
Ideal for: 6+ employees
Order
Free advice
Organization-wide IT support
No starting rate
No solution = no deduction
Valid for 1 year
To be used by multiple colleagues
Support Mon-Fri : 09:00 - 17:00
Discount on rate at location
Remote help
There is nothing more annoying than experiencing software problems while performing your work. To help you effectively when you have computer issues, we offer remote support. We establish a connection to your computer so that we can control it remotely. Remote support can be the right solution in various situations to quickly get your work back to optimal performance. On this page, you can read about the benefits of remote support, what exactly it entails, and where we can offer you the right help and support.
The benefits of remote assistance
Flexamedia offers its customers remote assistance if necessary. This has several advantages:
- All data on your computer is private and will certainly remain so.
- Direct contact options using the button on our website and the integrated chat function on our website.
- Get the help you need quickly without extra costs or long travel times.
- When it suits you.
- No more frustrations or stress because we take care of everything for you.
- The right guidance from A to Z.
On our website, you will find a button labeled 'remote support'. When you, as our customer, wish to make use of this service, you will receive a code from us. You enter this code, and by following these simple steps, we can provide you with the help you need . We will do everything we can to ensure you are quickly relieved of your software problems so that you can soon resume all your work activities optimally.
You can get remote help in various situations.
Remote assistance can be important in various situations. For example, you may need to set up an e-mail program on your computer. There is nothing more annoying when this does not work and therefore a lot of precious time is lost. After all, the following applies to everyone: time is money.
By opting for remote assistance from Flexamedia, we look directly with you. We process all changes that need to be made and we only end the help when you are satisfied. Is everything still not working properly? Then we will continue to offer the right help and support until everything works according to your wishes and needs.
No solution? No fee.
By opting for remote assistance from Flexamedia, we look directly with you. We process all changes that need to be made and we only end the help when you are satisfied.
How does remote assistance from Flexamedia work?
If you experience problems with one of your computers, we at Flexamedia are happy to be of service. We can immediately resolve most issues you encounter with your website, email server, or other problems using remote support. It does not matter whether you are located somewhere in the vicinity of The Hague or are on vacation at a luxury resort somewhere else in the world.
If you wish to use Flexamedia's remote support, call 070-3085508, contact us by email, or use the chat function on our website. Next, download the program that allows one of our support staff to view your computer screen. Then, enter the code you receive from one of our support staff. By entering this code, you grant the support staff member permission to view your computer screen.
While one of our support employees is providing assistance or remote assistance, you can enjoy a delicious lunch or a cup of coffee or tea at your leisure. It is important that you watch during the execution of the assistance. It is possible that our support employee needs some information. For example, you can think of entering a password.
The moment a Flexamedia support employee provides you with assistance or remotely, your safety is and remains guaranteed. You can see exactly what our support employee does and our support employee cannot see which passwords you enter. If you wish, you can end the assistance or distance at any time.
Two different bus tickets
When you choose remote support from Flexamedia, you can choose from two different prepaid cards. The first card is primarily intended for start-up entrepreneurs . You pay €85, and in return, you receive 120 minutes of remote support. Please note that this card is valid for one year. If the right solution cannot be provided during the remote support, this will not be deducted from the minutes on your card.
The second strip card is mainly intended for professionals. If you choose this, you pay €165. In exchange, you get 270 minutes of remote assistance. This strip card is also valid for 1 year and can't we offer a solution? Then the time spent on the help or distance will not be deducted from the number of minutes on your strip card.
With Flexamedia you only pay if a solution has actually been found during the execution of the help or distance for all kinds of computer problems.
Unburdening with help or distance
As an entrepreneur , you ideally want to carry out all your work as well and as efficiently as possible. It is therefore perfectly logical that you get really frustrated when you experience computer problems. Especially if you are not familiar with IT, solving computer problems can be quite a challenge. Fortunately, we at Flexamedia have found a solution for this.
With remote assistance, we can quickly solve most computer problems for you. And it doesn't work? Then we will of course offer the right help and support on location. At Flexamedia we are happy to unburden you in the field of IT. Whether you're having problems with your website or email, we'll help you right away.
After reading this blog, do you now want to know what Flexamedia can offer you? Please feel free to contact us. In addition to remote assistance, there are many other things that we are happy to assist you with.
